The Study of Lecturers Satisfaction on the Service from International
Affair Division in Faculty of Engineering, King Mongkut s Institute of
Technology North Bangkok
Type Of :
Academic Manuscript
Type :
Other
The purpose of the research is to study lecturers satisfaction on the service from International Affair Division in
Faculty of Engineering, King Mongkut s Institute of Technology North Bangkok. The sample group was 100 lecturers
working in 9 Departments in Faculty of Engineering in the year 2005. The research tool was a questionnaire about the
level of lecturers satisfaction on the service from International Affair Division in Faculty of Engineering. The
questionnaires are consisted of the level of satisfaction in 5 parts rating scale about of the efficiency, convenience and
speed of the service on document information, public relationship, human relationship, personal characteristic,
accommodation and environment. The questionnaire answers were returned from 85 lecturers, which is 85% of total
questionnaires. Then questionnaire answer data were collected and analized by using Percentage, Arithmetic Mean
( X ), Standard Deviation (S.D.). The study indicated that the lecturers have high satisfaction on the efficiency,
convenience and speed of the service on document information ( X = 3.51), human relationship ( X = 3.97), personal
characteristic ( X = 3.83), moderate satisfaction on public relationship ( X = 3.13), accommodation and environment
( X = 3.27).
Date01/07/2019
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